📦 Shipping Policy
How long does shipping take?
Standard shipping takes 5–10 business days. In rare cases, it can take up to 20. Read more on our Shipping Policy.
Do you ship internationally?
Yes — we ship worldwide through our fulfillment partners. Full details in our Shipping Info.
Can I track my order?
Definitely. We’ll email you a tracking link once your order ships.
What if I entered the wrong shipping address?
Email us at support@chefslarderau.com within 24 hours. More info on the Shipping Policy page.
My package hasn’t arrived — what should I do?
If it’s been over 15 business days, get in touch. We’ll investigate or resend if necessary. See Shipping Terms.
Do you offer express shipping?
Currently, we offer standard delivery to ensure cost efficiency. Express is coming soon.
Will I pay customs or import fees?
International customers may be subject to customs. Check with local authorities.
Can I change my delivery time or date?
Once the item has shipped, we can’t guarantee time changes. Contact your courier directly for options.
Do you ship to PO boxes?
In most regions, yes. For exceptions, refer to our Shipping Info.
Can I pick up my order locally?
We’re online-only for now, but local pickup may become available in future drops.
🔍 Product & Brand Insights
What is Damascus steel and why is it special?
Damascus steel refers to a forging technique known for strength, edge retention, and stunning patterns. Explore more in our Japanese Steel Guide.
How do I properly care for my Japanese knife?
Hand wash, dry immediately, and store safely. Our full Knife Care Guide covers everything.
Do your knives develop patina over time?
Yes — especially carbon steel models. Learn why patina is good in our Knife Patina Guide.
What’s the best knife for beginner chefs?
We recommend starting with a Gyuto or Santoku for versatility. See our top picks in the Knife Collection.
Can I put your knives in the dishwasher?
Nope — high heat and detergent can damage the blade and handle. Always wash by hand. See our care guide.
How do I sharpen your knives?
We suggest a whetstone for best results. Explore our sharpening tools here: Sharpening Gear.
Are your knives handmade?
Many of our blades are hand-forged or finished using traditional Japanese techniques. Read more on our Japanese Steel Guide.
Do you offer chef apparel in unisex sizes?
Yes! All apparel is designed to be unisex. Check size charts in our Apparel Section.
Where are your products made?
We source products from all over the world depending on where we find the products we love.
Are your t-shirts and hoodies high quality?
Yes — they’re printed on premium, durable garments that hold up in and out of the kitchen. Shop the Chef’s Larder Apparel Line.
Do you have bundle deals or knife sets?
Yes — we frequently offer curated sets for chefs and home cooks. Visit our Knife Sets page for current bundles.
What’s the best knife for cutting vegetables?
A Nakiri or Santoku is ideal for veggies. Find yours in the Knife Collection.
Are your products suitable for gifting?
We don’t offer gift packaging, so we recommend ordering ahead if you want time to wrap it yourself.
How do I get early access to apparel drops?
Sign up for our newsletter or follow us on Instagram to stay in the loop.
Can I see reviews of your knives?
Yes — reviews are listed under each product, or explore them via our Knife Collection.
Do you offer engraving or personalization?
Not at this stage, but it’s something we’re working on. Join our mailing list for updates.
Can I request restocks for sold-out items?
Definitely. Email us or message us on socials and we’ll do our best to bring them back.
How can I tell if your knives are right for me?
Start with our guides and explore reviews. Our Knife Collection suits everyone from beginners to seasoned chefs.
💸 Returns & Exchanges
What’s your return window?
You’ve got 30 days to return an item. Read our Returns Policy for the fine print.
Can I return clothing or apparel?
Only if it’s defective. Clothing is made-to-order. See Apparel Return Terms.
How long do refunds take to process?
Once approved, refunds are issued immediately. It may take 3–5 days to appear.
Can I exchange my item for store credit?
Yes! If you opt for credit, we’ll cover the return shipping. Details in our Returns Page.
What if my product arrives damaged?
Send us photos and your order number to support@chefslarderau.com. We’ll sort it fast.
Do I have to pay for return shipping?
Yes, unless the item is faulty or you opt for store credit.
What items are non-returnable?
Used items, gift cards, and anything that isn’t in original condition.
What if my return gets lost in transit?
We recommend using tracked postage. We can’t guarantee refunds for untracked returns.
Can I return part of a bundle or set?
Returns on sets are case-by-case. Email us before sending anything back.
Do you offer holiday return extensions?
Yes — we extend returns during peak seasons. Check our Returns Policy for active dates.
🔐 Privacy & Data
What personal data do you collect?
We collect basic info like name, email, order history, and device data. See the Privacy Policy.
Do you track my location?
Only for things like currency conversion or shipping estimates. Learn more in the Privacy Policy.
Can I request a copy of my data?
Yes — just email support@chefslarderau.com and we’ll send it over.
Do you sell or share my information?
Nope — we never sell your data. We only share it with services that help run our site. Full list in our Privacy Policy.
How do you keep my info secure?
We use secure systems and trusted partners like WooCommerce. More details on how we protect your data.
Can I delete my account or data?
Yes — email us and we’ll process your request within 7 business days.
Do you use cookies?
Yes. Cookies help us improve your experience. Details in our Cookie Policy.
Will I receive marketing emails?
Only if you opt in. You can unsubscribe at any time from any email footer.
Do you comply with GDPR or CCPA?
Yes — we follow best practices to stay compliant with international standards. See our Privacy Policy.
Can I opt out of analytics or advertising cookies?
Yes — use your browser’s settings or visit our opt-out tools in the Privacy Policy.
🧠 About Chef’s Larder
Who are you?
We’re a small, proudly Australian-owned brand obsessed with quality chef gear. Learn more on our About page.
What makes Chef’s Larder different?
We combine traditional craftsmanship with modern tools, and serve both pros and passionate home cooks.
Where are you based?
We operate primarily online, with fulfilment partners worldwide. Our HQ is in Australia. Visit About Us.
Can I collaborate or stock your products?
We’re open to partnerships. Email us at support@chefslarderau.com.
Where can I follow you?
Instagram: @chefslarder and check our updates on Apparel drops.